Returns & Exchanges

At Thomson Carter, we want you to be completely satisfied with your luxury beauty experience. If your purchase doesn't meet your expectations, we offer a 30-day return window for unopened and unused products in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare Your Package

Carefully pack your items in the original Thomson Carter boxing to ensure they remain protected during transit.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your parcel.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing