Frequently Asked Questions
Everything you need to know about your Thomson Carter experience.
What is the standard shipping time for orders?
We offer complimentary standard shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Are your beauty products cruelty-free?
Yes, Thomson Carter is committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals at any stage of the production process.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I store my Thomson Carter products to maintain quality?
To ensure maximum efficacy and shelf life, we recommend storing your beauty products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.